54 - Expired Card. A business facing chargebacks may see an increase in its chargeback ratio and chargeback penalty fees. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. Chargeback representment is the process through which merchants can submit evidence to prove that a chargeback is illegitimate. This usually occurs in e-commerce transactions or in situations where the customer provides their card information over the phone or via mail order. Mastercard Chargeback Reason Code 4808 – Required Authorization not Obtained. Debit Card vs. Reason codes vary by bank networks (card association), but fall into four general categories: 1. MCCs are assigned to merchants by credit card issuers. There are several scenarios where a customer may reasonably expect a payment reversal. Find explanations for the major credit card issuers’ dispute reason codes in the Cardholder Dispute Reason Code Encyclopedia. 1 chargebacks? The acquirer or merchant has 30 days to respond to a chargeback filed under reason code 12. These rights to revoke, charge back, and obtain refund terminate if and when a settlement for the item received by the bank is or becomes final. This list was generated 5/4/2022. The Federal Trade Commission (FTC) reports 4. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. Category. To do so, they must provide evidence to the issuing bank that the. 9 Essential Merchant Chargeback Rights You Need to Know. This code indicates whether the billing address information provided by the customer matches the information on file with. Depending on the reason code, issuing bank, and credit card network, the entire. While the ISO may be in charge of defining the MCCs, it’s the credit card networks who dictate which code will be assigned to a merchant. Decoding the PayPal Dispute vs. In the style of Salvador Dali, Pops of red and teal. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. The cardholder can use these chargeback scheme rules to recover funds lost due to fraud or merchant abuse. 4808 Authorization-Related Chargeback. The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud. Under U. The Disputed Chargeback fee for representation is $20 per chargeback. We break it down by card network, reason code, and more. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Chargeback accounting encompasses all the processes and practices used by a merchant to record and account for a payment dispute. This liability shift essentially provides merchants. With the overhaul of their reason code system, Visa divided reason code 83 into multiple different codes, including 10. They may have returned an item, for example, or perhaps were billed for a service. Cardholders have the right to dispute part of a charge on. • If the card is present at the time of sale, be sure to compare the credit or debit card account number on an electronically printed draft to the credit or debit card number embossed on the card. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. Will fluctuate depending on the claim The cardholder may also initiate this chargeback up to 365 days from the ordering date for the credit card transaction, Debit Card Transactions and Prepaid Identity Known Card Transactions. Remember: A PayPal transaction dispute is an internal matter between two PayPal users, and a PayPal claim is handled by the company directly. CVV2. Credit Card Dispute Time Limit; Chargeback Rebuttal Letters; Chargeback Process; Chargeback Reason Codes; CONTACT. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. About 127 million people in the U. 1001 - Cardholder does not recognize the transaction. 4 Fraud – Card-Absent Environment. Card Member cancelled, refused or returned goods and/or. Credit Card Dispute. 2. 1. In the context of payments for legal services, chargebacks lead to the money being returned to the. In simple terms, a payment reversal is just what it sounds like: a reversal of a previous payment, most often referring to a credit card transaction. The request is usually made when the cardholder is disputing a charge on their credit. This field communicates information about credit card declines post-transaction attempt. Deadline for submitting representment documents. That’s 50%. You literally “re-present” the transaction to the bank and card network, along with evidence to support your claim. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 4 chargebacks with evidence that the goods in question are genuine or documentation showing the cardholder has already been refunded. The chargeback process has been around for decades. Visa Reason Code 12. It applies when a cardholder participated in an ATM cash withdrawal, but. 50 Insider Tips for Preventing. Generally, you’ll have two options when disputing a transaction: refund or chargeback. The aim of CE 3. 7 trillion in payment transactions in 2022 (that’s more than $475 billion every business day), and credit cards represent 33% of that payment. Card Member Dispute. Discover provides a dashboard called the Discover Network Dispute System. 65 - Withdrawal limit exceeded: The transaction would exceed the. ” Improving the chargeback system will be helpful to acquirers, not just merchants. 6. The implication is that the merchant is at fault. Discover provides a dashboard called the Discover Network Dispute System. Then, gather any relevant evidence. The merchant failed to ship the merchandise to the agreed-upon location. Chargeback Fraud Is on the Rise. Discover: Reason Code 4755 Non-receipt of goods or services. The acquirer or merchant has 45 days to respond to a chargeback filed under reason code 4837. Every minute that a merchant spends focused on a credit card dispute is time not spent serving customers. After the chargeback is initiated, the merchant will usually have between 7 and 21 days to respond with evidence. The customer can raise a dispute against any transaction. Mastercard chargeback reason code 4834 applies for a specific type of customer payment dispute. government. Offer shipment and delivery tracking. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback. The issuing bank assigns each dispute a code according to the consumer’s claim. Reason Codes Category 4: Processing Errors. Code. The cost of payment. 39 or refused. Dear [Credit Card Company or Bank Issuer], This is a rebuttal letter to contest chargeback [number] for [dollar amount]. Review the code to learn the reason for the chargeback and any other pertinent details. Even if a merchant wins a chargeback dispute, the credit card processing company charges a nonrefundable fee ranging from $20 to $100 per chargeback. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. 8, which indicates a disputed transaction that the cardholder does not believe they should be responsible for receiving. It was originally just one facet. Square offers magnetic stripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, Apple Pay, and QR code payments. Depending on the bank, chargeback fees can range anywhere from $20 to $100. 4 chargebacks? Merchants can fight code 13. Visa Chargeback Reason Codes are divided into six general groups, with 22 subcategories (codes): 1. S. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. 11. If a transaction has been declined, the authorization code will provide further details. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Approval messages are usually straightforward, but there are some which contain additional important information. ’ Well, what is it exactly? With Visa CE 3. The reason code helps categorize the chargeback for the card network and issuing bank, and it also tells the merchant how they can fight the chargeback based on the corresponding reason for the transaction. Each of the major card brands, including Visa,. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. . Learn how to create a winning debit or credit card chargeback rebuttal letter. The chargeback report shows the status of all chargeback disputes. Take the time to note the following dispute reason codes for Visa. paper processing and mailing costs. A credit card chargeback is a bank-initiated payment reversal for a credit card purchase. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Reason codes vary by card brand. It was originally one of several possible scenarios covered by legacy Visa reason code 83. Like credit card disputes, ACH returns are monitored. Here's what you need to know about the chargeback process. A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. ; Resources. . 2. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. The cardholder claimed they didn’t receive the goods or services or only partially received the. Discover is a credit card network and an issuing bank—just like American Express. If your company falls into a high-risk industry, it will be harder to find a credit card processor. How Do Credit Card Chargebacks Affect Your Business? Credit card chargebacks cost businesses their revenue and increase their chargeback rate, which can have serious consequences if it reaches 1%. These codes help businesses understand the cause of chargebacks and how they can prevent them in the future. 5158. A merchant category code, or MCC, is a four-digit number that indicates your line of business and the types of goods or services you provide to your customers. Discover Chargeback Reason Codes Explained. The Fair Credit Billing Act, which became federal law in the United States in 1974, was created to address consumer concerns about a new financial product: The credit card. Retrieval Request/ Copy request Reason Codes. This means they are 100% preventable. The merchant ends up losing merchandise, shipping costs, processing fees and eats a $35 chargeback fee. Description. Consolidated Reason Codes. In these cases, a credit card chargeback is fairly straightforward. ”. . Typically, customers can file a chargeback within 60 to 120 days from the date of purchase. 2 Compliance CasesThe chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. You literally “re-present” the transaction to the bank and card network, along with evidence to support your claim. Any action(s) already completed by the acquirer. However, under certain circumstances, you may not be charged the Disputed Chargeback fee. If you don’t send in the necessary information within the timelines allowed, you may be subject to a Chargeback with no further recourse. Chargebacks filed with reason code 4850 must be processed either: 120 days. The problem continues to grow out of control with each year. 10. We say the given reason because it may or may not reflect the true reason. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. By Randa Kriss. Each of these situations was given an alphanumeric identification code called a chargeback reason. 51 - Insufficient Funds. Visa Chargeback Reason Code 12. In the US alone, the top four major card networks generated $8. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. app@chargebackexpertz. This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. You can often start the process within your credit card’s online transaction history. 4 | Mastercard Reason Code 4837. For each reason code, a definition is The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. A credit card receipt is a printout or email record summarizing the details of a credit card transaction, provided by a merchant. Mastercard chargeback reason code 4870: Chip Liability Shift involves fraudulent transactions where the merchant did not use an EMV-compliant terminal. The issuing bank will evaluate the evidence provided and, if they find it compelling, reverse the chargeback. In Visa’s case, day one is the day after each phase is initiated. On eBay, the chargeback process is not the only recourse buyers have. 3 Other Fraud – Card Present Environment 83(1) 10. Merchants are hit twice when it comes to paying for chargebacks. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. Visa overhauled their chargeback reason codes after the implementation of Visa Claims Resolution in 2018. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. Visa Chargeback Reason Codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. When you receive notification of a payment dispute or chargeback you may see a code listed with it. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. In card-network speak, this update introduces new data values to the existing Mastercard merchant advice code field (DE48 SE84). ; Help Center Find answers to common questions about Midigator’s technology,. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. How it Works: Merchant Advice Codes in Practice. Disputing a chargeback claim. The Visa chargeback process is broken into phases. (the only difference that the code is in a physical plastic card) Also keep in mind chargebacks are to be used for extenuating circumstances. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate. Chargeback reason code 13. Chargebacks are considered a scourge for consumer businesses across industries, leading to significant financial headaches for businesses. The third digit indicates the specific reason within that category. Instead, the issuer withdraws the money from the merchant's. Credit card receipts contain key information about credit card purchases such as the name of the merchant and the date, time and amount of a transaction. Unfortunately, true fraud is not the only cause of. The credit card issuer—which could be their bank, Visa, Discover, Mastercard, or American Express—will then assign a reason code to the chargeback. In 2020, Visa owned about 50% of the credit card market share in the United States alone. How can merchants fight code 12. AT Authorization Noncompliance. Capital One's. Updated these MasterCard Chargeback Codes: 08, 12, 55. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. Unlike Visa and Mastercard, AmEx is the issuing. Chargeback fraud is a serious concern for businesses, and the impacts should not be. The issuer will also claw back the disputed amount from the acquirer. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Chargeback Code Chargeback Reason; 10. 6. eCommerce grew too fast for the payments industry to respond. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. Description. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Merchants are required. [noun]/cē • vē • vē • tö • kōd/. There are two main types of fraud when it comes to chargebacks: credit card fraud and friendly fraud. 1 chargebacks? Merchants can only fight code 12. The credit card issuer—which could be their bank, Visa, Discover, Mastercard or American Express—will then assign a reason code to the chargeback claim. Chargeback Reason Codes In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. 9 is slightly narrower in scope. Visa has collapsed the 22 available “reason codes” (codes that represent the cardholder’s reason for filing the chargeback) into four distinct categories: Fraud, Authorization, Processing Errors, and Consumer Disputes. They can protect you from erroneous charges and credit card fraud, but also. Chargeback Codes (continued) C04 Goods/services returned. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. Chargeback reason codes identify the reason the cardholder filed a chargeback, which can include friendly fraud, merchant error, or credit card fraud. The owner of the credit card realizes it was stolen and reports the fraudulent. If a merchant runs into chargebacks throughout their business, everyone knows that it happens. C08. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. But you should also know that just because the cardholder indicated fraudulent activity as the reason code does not mean actual fraud took place. Chargeback penalty fees can. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 30 Days *. Learn which strategies to use as you fight and prevent consumer disputes by reason code. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Here are a few examples of chargeback fees by popular payment processing providers: Paypal’s chargeback fee: $20. What is a credit card chargeback? Chargebacks occur when a cardholder asks their bank to reverse a transaction. 1001 - Cardholder does not recognize the transaction. When you look up a chargeback reason code, it should tell you exactly what type of evidence is needed to get the chargeback. Pros: $0 monthly fee. 5 - Visa Fraud Monitoring Program: Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. S. Here are a few examples of the ways in which MCC codes can come into play: You possess a credit card that offers 2% cash back on dining. Now, 10. The card issuer assigns it a chargeback reason code, a simple alphanumeric code to describe the reason for the chargeback. P03 – Credit. So the company has more incentive to side with customer during cardholder disputes. What it Means: When a customer demands a chargeback, that money isn’t drawn directly from the merchant’s account. Common reasons for disputes include:Visa Reason Code 13. Chargeback Reason. Versatile QR code payments. 1003 - Transaction Supporting Document (TSD) needed. In short: yes. How can merchants fight code 4837 chargebacks? Merchants can fight code 4837 chargebacks by providing evidence that the charge was authorized, such as signed delivery confirmation or records showing the cardholder downloaded or used a digital purchase. 7 Chargeback Reason Code List - U. What is Visa Reason Code 11. This factsheet provides information about COVID-19 and chargebacks, including:The most comprehensive guide to chargeback reason codes. Additionally, Amex uses a fifth "Miscellaneous" category. So the company has more incentive to side with customer during cardholder. In addition, the definition of credit card chargeback fraud is not related to the behavior of the merchant but the customer. This is not always as straightforward a process as it might seem. “It’s a lot tougher with Mastercard because they only use four main codes. The most comprehensive guide to chargeback reason codes. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Bank of America’s chargeback fee: $25 to $50. In cases of credit card fraud, the cardholder’s liability is limited to no more than $50. EMV has been a mostly global standard since 2004. Chargebacks. 65 - Exceeds Withdrawal Frequency Limit. Visa Chargeback Reason Codes. Every cardholder’s favorite transaction type—a refund transaction—is when a credit is processed to return funds to the cardholder’s account. Updated Disputes/Chargeback Policy Coming April 2024You may have processed a debit instead of a credit, processed a credit instead of a reversal, or in some other way submitted a transaction that differed from the obtained authorization. This is the name of the business responsible for the charge; often a shortened, yet still recognizable version of the “doing business as” (or “DBA”) name. A chargeback isn’t just a single event. These codes can affect the interchange fees (or tiered fees) you are charged for credit card transactions. 2022 Visa Chargeback. . A PayPal chargeback happens when a cardholder makes a purchase with their credit card, then later calls their bank and asks for a chargeback. It’s a process, one that can be lengthy and convoluted for all parties involved. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Learn which strategies to use as you fight and prevent consumer disputes by reason code. Visa chargeback reason code 13. The codes also appear on financial reporting associated with disputes. Thanks for following the Chargeback Gurus blog. However, took on a new dimension with the arrival of eCommerce. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs when a customer does not recognize the transaction and is stating that they did not authorize the charge to their credit card. Start your 3-day free trial today! Try Shopify free for 3 days, no credit card required. The sales receipt and/or date and amount of the authorization if other than the transaction date. M01 Chargeback Authorization. 623-444-3000 For fraud related disputes: (Overnight/Signature Required):Chargeback reason code: A standardized code that indicates the reason a charge was disputed and a chargeback occurred. This chargeback may be reversed if you can supply an imprinted or swiped sales draft signed. Each card company has its own set of codes that indicate the specific reason that a cardholder initiated a dispute. It can have serious consequences for the perpetrator. The credit card issuer—which could be their bank, Visa, Discover, Mastercard, or American Express—will then assign a reason code to the chargeback claim. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Works in any industry. 2 Declined Authorization. While that list is too long to cover here, we wanted to address the most commonly abused reasons for a credit card chargeback dispute and how to fight chargebacks. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. Sift’s MasterCard chargeback reason code guide features every single MasterCard reason code,. Consumers who use a credit card or debit card to make purchases are protected by both local regulations and Visa and/or Mastercard international dispute resolution guidelines. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Provide relevant documentation as requested (e. Chargeback representment is a powerful tool you can use to contest illegitimate chargebacks and potentially win a reversal. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 113 Credit card fraud is rampant, surging after the massive shift to e-commerce that took place during the COVID-19 pandemic. For example, if there was a scheduled delivery date for the order, then the timeframe starts on that date. The chargeback reason code provided to you by the card issuer will help you determine both the evidence you’ll need to present and the timeframe you have to submit your response. The “Cardholder Number” is the series of digits used to identify the cardholder, issuer and card brand. P04 — Charge. [noun]/* kre • dǝt • kard • dis • pyōōt/. Check this complete list of chargeback and dispute reason codes. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. Chargebacks are also known as "charge disputes" and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card. Card Security Codes: CVV codes are printed on the card and cannot be stored elsewhere. Disputes with this reason code are still limited to a 120-day filing window. they provided their credit or debit card details to a supplier of goods and services (usually over the phone or online), which the supplier used in a way the customer didn’t expect or authorise they asked their card issuer to refund them (through the ‘chargeback’ process) for an incorrect card transaction, but the card issuer hasn’t. In addition to the transaction detail for the chargeback (card account number, transaction amount, transaction date, etc. A credit card dispute, also known as a credit card chargeback, occurs when a customer disputes a transaction with their issuing bank. Requirements © When you get one of these response codes, you’re going to have to ask the customer to provide a different payment method: 5 - Do Not Honor. It was originally just one facet of legacy reason code 81. After. Mastercard chargeback reason code 4807 – Warning Bulletin File is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. The Warning Bulletin—also known as the “hot card list” or “restricted card list”—is meant to help prevent credit card fraud. Learn More about Discover Chargeback Reason Code NC: Not ClassifiedA chargeback is a safety net designed for cardholder’s security. The charge is reversed and goes back to your credit card. Therefore, you should understand credit card chargeback merchant rights to ensure you protect your business from chargeback frauds whenever possible. A chargeback is a process where a customer contacts their credit card company to dispute a charge on their account. 5% of all monthly transactions), then it signals one. Reason Code 12. 1: EMV Liability Shift Counterfeit Fraud: 10. Here are some common chargeback scenarios often reported: 1. This transaction arises when an unauthorised person uses your card without permission to make an online, telephone or mail order purchase. Among other reforms, the legislation granted cardholders the right to dispute. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included removing certain restrictions from. Through it, authorized users can look up transaction and cardholder details, along with other data for each dispute. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction. For example, Mastercard has a code which indicates a ‘consumer dispute. The chargeback reason code is [code number and description]. The Credit Card Company; The credit card company is the organization that owns and supplies the credit card. What causes code 10. 4 - Fraudulent Transaction – Card Absent Environment: The cardholder claims that a fraudulent transaction was made without the physical card involved. Discover: Reason Code 4755 Non-receipt of goods or services. Take the time to note the following dispute reason codes for Visa. Please deal directly with the cardholder for reimbursement. purchase receipts, account statements, written communication or cancellation of a direct debit). Capital One launched in 1994 as a corporate spin-off of its parent bank, specializing in a single financial product: credit cards. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. Chargeback Codes (continued) C04 Goods/services returned. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes. Eventually, the Uniform Commercial Code, or UCC, shapes the current chargeback. Each card company has its own chargeback reason codes. Updated these Visa Chargeback Codes: 30, 62, 85. Description. (833) 622-7283 Contact Us. 0: 3DS2 is the technology behind automated fraud detection programs that compare over 100 data points to verify the buyer as the. Visa chargeback reason code 71 falls under the “Authorization” category. Card Member Dispute. A chargeback is the reversal of a transaction made using a credit card or debit card. A credit card authorization code is an alphanumeric code, typically between 2-6 figures long, meant to indicate whether or not a credit card transaction has been approved. Below is a list of VISA chargeback codes. All received credit card disputes include a reason code. Category. American Express Chargebacks / Disputes. com. There are chargeback reason codes that specifically relate to returns: “Credit Not Processed” and “Credit Not Received” refer to situations. Visa remains to be one of the most influential credit card networks within the United States and the rest of the world. PayPal Chargeback Divide. In some cases it can be upwards of 540 days, though, depending on. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Reason Code 11. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. A chargeback is a cancellation of a transaction. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. When a merchant receives an invalid chargeback, they can fight it by representing the charge along with the evidence that proves the transaction was carried out properly. The deadline for a Chase Bank customer to dispute a transaction is 60 days. How can merchants fight code 13.